In the un-likely circumstance you are not content with your purchase you may return the parcel to us in secure and protected packaging for a refund or exchange within the above guidelines. Currently you are responsible for returning your item to us, this will be changed very soon offering free returns to all of our customers.
WHAT DO I DO?
Firstly, fill in our returns form which is downloadable here. If you're unable to print this form, include a handwritten note detailing your order number, and what you want to be exchanged/refunded. If you want to be refunded, please give a reason why.
Then ship the item back to us and await a quick response from our customer service team who will handle this with pleasure and process either the exchange or your refund.